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Terms & Conditions
General
Every effort is made to ensure that information contained within our websites is accurate and current. However, Totally Fitness will not be held liable for any errors or omissions and hold the right to change our prices without notice. Occasionally, product specifications and colours can change - should this occur, we will make every effort to inform the customer and offer a similar or better product in replacement.
All products are subject to availability.
Images on the Totally Fitness websites are meant for illustration purposes only and aim to provide a guide of what the product will look like once assembled.
Some products are delivered flat packed and may require some assembly.
Optional installation is available for an extra charge.
Totally Fitness reminds customers the use of exercise and/or fitness equipment should only undertake after consultation with a doctor.
Cancellation
Customers may cancel their order and receive a full refund prior at any time before the order has been shipped. However should a customer wish to cancel their order after it has been dispatched, the customer is liable for any delivery costs incurred by Totally Fitness. This excludes any 'custom made' or 'bespoke' equipment.
Exchanges or Returns
Any goods purchased from one of our showrooms are exchanged at the sole discretion of our store managers.
By law, customers in the UK have the statuary right under the Consumer Protection (Distance Selling) Regulations 2000 to cancel their order (prior to shipment) for any item purchased on the Totally Fitness group of websites or over the telephone, for a full refund. In addition, customers have the right to withdraw from the purchase of an order within a seven working days ‘cooling off period’ after the delivery of the item. Items must be returned to Totally Fitness at the customers expense in their original packaging and in perfect ‘saleable’ order - Totally Fitness reserves the right to withhold a percentage of the refund value of returned goods if the product or packaging is in such a condition that the item needs to be reduced in price for resale. A full refund minus any delivery and or installation costs incurred by Totally Fitness will be given. We regret that for hygiene reasons, we are unable to accept order cancellations of certain products where the products have been ‘unsealed’ - such products include heart rate monitors, power breathe and boxing accessories. Exceptions also apply to all ‘custom made’ and ‘bespoke’ equipment purchased.
In order to arrange a refund or exchange, you require a Returns Reference Code and authorisation from a member of Totally Fitness staff. To obtain this, simply email returns@totallyfitness.com you will receive an automated reply with a Returns Reference Code (that you will need to quote on all subsequent correspondence). We will review and where appropriate, authorise your query and provide instructions on how to proceed with the product return. Returns will only be accepted with a valid Returns Reference code and prior approval from Totally Fitness.
Any promotional items received when purchasing the goods that are to be returned, must also be returned or paid for in full.
We recommend using a registered service when returning any items to us.
Please note - any customer, who refuses to accept delivery of their order for any reason other than the product being damaged in transit, will be subject to a 15% re-stocking fee. In addition, the customer will be liable for any delivery costs incurred by Totally Fitness.
Warranties
All products sold on both our websites and in-store are covered by a full manufacturers’ warranty. Warranties vary from manufacturer to manufacturer as well as by product. Customers should refer to the product specific user manual or speak to a member of the sales team for details of individual product warranties.
Installation
Please ensure that our installation team:
- have free and unhindered access to the building and installation site.
- all flooring work is complete (including laying of carpets, matting etc.)
- all electrical points are installed, working and tested.
We must be informed at the time of placing the order where the product/s are to be installed. Customers must complete the Totally Fitness Delivery & Installation Instructions form ahead of delivery - Failure to do so may result in delays in the installation and additional delivery costs may be incurred.
Totally Fitness reserves the right to refuse any delivery and/or installation if the installation team deems the location to be hazardous or the request unreasonable.
Adequate parking / vehicle access must be provided by the customer. Any charges incurred by the installer for parking etc. may be chargeable.
The customer is responsible for checking that the installation has been carried out to their satisfaction. When a customer chooses not to be present at the installation, it will be deemed as completed to the customer’s satisfaction.
Delivery
Delivery time
Our standard delivery time for all products is up to 14 working days - please refer to our website for product specific delivery details.
Every effort will be made to adhere to delivery requests. For items being delivered and / or installed by Totally Fitness directly we will endeavour to adhere to specific agreed delivery time slots but can not guarantee these. Totally Fitness will not accept any claim for compensation arising from late or missed delivery.
Standard deliveries are made between the hours of 9am and 5pm Monday through Friday
Delivery cost stated are for orders placed in Mainland UK - delivery to outside of the Mainland UK is possible at additional cost. Totally Fitness is able to ship most of the products featured on this site anywhere in the World. Prices vary by product and shipping destination.
For any queries regarding delivery, please email delivery@totallyfitness.com.
Collection
Customers are able to collect most items from our showrooms or London Warehouse. We keep a full range of accessories and a growing selection of larger items in stock. All orders must be paid in full before collection.
Customs information for International Shipments
Customers may be subject to import duties and taxes, which are levied once a shipment reaches their country. Additional charges for customs clearance must be borne by the customer; Totally Fitness has no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; customers should contact their local customs office for further information. Additionally, when ordering from Totally Fitness, customers are considered the ‘importer of record’ and must comply with all laws and regulations of the country in which you are receiving the goods.
Restricted access
Customers must ensure that all goods purchase are suitable for the property where they will be used. If it is found on delivery that any goods ‘will not fit’ through any part of the property such as doors/stairwells or are unsuitable for the chosen room, the customer may responsible for all delivery costs incurred by Totally Fitness as well as a re-stocking fee should the order be cancelled.
Shortages or Damages
Customers are responsible for checking that all deliveries are complete and received in good order. Customers are requested to count and check all items before signing the delivery note.
- if there are any problems such as an order shortfall or product damage, a customer must make a note of any issues of the delivery note.
Totally Fitness will not accept liability for any goods being received as “unchecked” or “unexamined”. By signing the delivery note, a customer is accepting that they have received the whole order in good condition.
Any delivery shortfalls, product damage or damage to property incurred during delivery and / or install by Totally Fitness or one of our subcontracted agents must be noted on the delivery note and reported to Totally Fitness within 72 hours of delivery. Any shortfalls or damages of any kind, should be notified to Totally Fitness via email support@totallyfitness.com .
Gift Vouchers
A Totally Fitness gift voucher entitles the bearer up to the printed amount worth of products from any of Totally Fitness Showrooms and cannot be used in conjunction with any other offer. No cash alternative or change given. Totally Fitness reserves the right to limit one gift voucher per transaction. |
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